Frequently Asked Questions

Yes! We are always happy to discuss and quote on additional modifications to products. In regards to the artworks because all the artworks are drawn in house by us we are able to modify the artworks to whatever specification or changes you require.

We can certainly have a look through our suppliers and see what we can do for you. Please Contact us with the details of your requirements.

We will be sending an invoice once your order has been received, the receipt of this invoice indicates we have understood and are happy to proceed with your order. Otherwise we will email or phone you for clarification of your order.

Our dispatch time is generally 1- 3 days for most items once the invoice has been paid and understood during non-busy periods and increases to 1-5 days during the Christmas and other holidays. On the product page we show an estimated time to dispatch the item as well a son the Order form shipping section.

There are four types of engraving -

Hand Engraving/Carving - This is the most skilful and traditional, each item is different as each has been cut by hand by the engraver using a drill or burnisher. Unfortunately my hand is not steady enough for this!

Diamond Cut - This uses a computer or manual controlled machine and a diamond tipped cutter to cut or burnish the surface of the item. This is one method we use.

Laser Engraving / Marking - Probably the most popular method of engraving these days, this method uses computer controlled lasers to either cut or mark the item using a thin high intensity laser heat source. There are two main types CO2 and Fibre, Fibre allows metal to be cut and engraved directly, as opposed to CO2 that can only mark Metal, normally with the aid of a Marking spray. We currently don't have a laser engraver but have ambition to get one in the future.

Sand Blasting - Sandblasting uses high pressure air to blast fine abrasive at the item creating a smooth premium looking finish that can't be matched by Diamond cutting. Masks are created using UV Light and washed out with high pressure water before being dried and applied by hand to the item. Much of this process is done by hand and is a more labour intensive, but quicker method than Diamond Cutting for many of our artworks. Great for bulk orders.

We currently use both Diamond Cutting and Sandblasting with a touch of Hand engraving for touchup/finishing.