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ABOUT US

Who is Giftware Engraved?

Giftware Engraved is an ecommerce and shopping website which shows and enables the purchase of all our items with our catalog of art works. We also run enfengraving.com, an eBay shop and Etsy store under EnF Engraving.

Please note – we are aware of our items appearing on other websites, these are scam and fraudulent websites. Please only purchase from Giftware Engraved and EnF Engraving to ensure you are getting the goods and at a quality you should expect.


What Services do you offer?

We specialise in several areas, bespoke products, Exclusive Customised Artworks, Logo Conversion and Diamond Engraving.

Are all your artworks done by you?

Yes, all our engraving artworks are created by us and are only available through Giftware Engraved or EnF Engraving.


How Can I contact you?

You can contact us using our Contact Us Form

You can call us on – 01844 353356 / 07584300408

Live Chat – (bottom Of the screen)

For letters our Address is-

Giftware Engraved
6 Flint Hollow,
Chinnor,
Oxon,
Ox39 4JT


How Do I know my order has gone through and that you have understood my engraving requirements?

You will receive an automated email confirming the order has gone through. This will be followed within 24hours by one of our team confirming the order requirements have been understood or if there is some confusion.

We might call you on the provided number also if there is a problem with your order. Please make sure to monitor you emails for the next 48 hours after order, when possible, to avoid unnecessary delays.


Who will Deliver my Items?

We generally use Royal Mail to deliver most items. For Orders which are particularly large, have a high value or are bulky we will use a courier or special delivery service.


Do You deliver outside the UK?

Yes, we offer international shipping to most countries – All international Shipments are Tracked where possible, please select International Shipping in the Postage Options.


Do You offer international express shipping option?

Yes, we offer an express shipping option to most countries. If the website doesn’t give an express shipping options please contact us for aprice.


Can I send a Gift Directly to the Recipient?

Yes, please let us know when you order that you don’t want us to include the normal paperwork.

Please Note – This does not apply to international shipments as we must include item details for customs and border checks.


My Item Hasn’t arrived what do I do?

Please Contact Us

For most Royal Mail items there is a tracking number available, this isn’t a regular tracking number but will get updated if a delivery has been attempted.

If the delivery has been attempted this tracking will show when it was, its likely your item is at the Post Office or Delivery Office awaiting collection.

If a delivery hasn’t been attempted, then it’s likely your item is still going through the delivery system.

International, Special Delivery and Courier services have tracking numbers available and are normally quite detailed about the locations.


Ive Made a Mistake on my Order can you change it?

Please Contact Us as soon as possible with your order details and we will do our best to change the order assuming it hasn’t already been processed or dispatched.

On the same note, we might come back to you to check something we think might be incorrect or wrong before engraving. This will of course depend on your deadline.


How do I return my Item? / I have received the Wrong Item? /You made a mistake on my Item ?

Please Contact Us first stating your issue and we will see what I can do to resolve.

Please Note – Only Faulty Items can be returned if Personalised.


My Order has Arrived but its broken, Please Help?

Please Contact us and if possible, provide photos of the packaging and item. This helps us work out why the item broke and how to improve our packaging in the future.

 

 

Engraving/Personalisation

Can I request a modification to a product?

Yes! We are always happy to discuss and quote on additional modifications to products. In regards to the artworks because all the artworks are drawn in house by us we are able to modify the artworks to whatever specification or changes you require.


I'm looking for a product like what you sell, but not quite the same, could you source a product for me?

We can certainly have a look through our suppliers and see what we can do for you. Please Contact us.


I like your style, but you don’t have a suitable artwork for my requirements, can you create an artwork for me?

Yes! We always welcome the opportunity to create and add more artworks to our catalogue. Please Contact us with your requirements and remember to tell us what your deadline is.


How long does it take for you to engrave and dispatch my item?

Our dispatch time is generally 1- 3 days once the order has been confirmed and understood during non-busy periods and increases to 1-5 days during the Christmas rush so make sure you get your orders in early during this manic period!


I can’t find an answer to my question what should I do?

Please Contact us and we will do our best to help you.